Help & FAQ
Welcome to the BlondVan Help Center. Below you'll find everything you need to know about ordering and receiving your BlondVan mug — and if you can't find your answer here, our team is always happy to help.
1. Orders
How do I place an order? Simply browse our collection, select the mug you love, choose your quantity, and add it to your cart. Checkout is quick, secure, and straightforward.
Can I change or cancel my order after placing it? If you need to make a change, please contact us as soon as possible. We process orders quickly, so we cannot guarantee changes once production has begun — but we'll always do our best to help.
Will I receive an order confirmation? Yes. You'll receive an instant email confirmation as soon as your order and payment are complete.
2. Product Quality
What material are the mugs made from? Our mugs are crafted from high-grade ceramic, chosen for its durability, excellent heat retention, and smooth finish. Each piece is built to be a lasting part of your daily routine.
Are the mugs dishwasher safe? Yes. All BlondVan mugs are dishwasher safe. For best results and to preserve the finish over time, we recommend placing them on the top rack.
Are the mugs microwave safe? Yes, our mugs are microwave safe for reheating beverages.
Will the print or design fade over time? No. We use high-quality printing processes designed to keep your mug looking vibrant wash after wash.
3. Shipping & Delivery
How long will my order take to arrive?
- Portugal: 3–5 business days — €5.99, free over €45
- European Union: 5–10 business days — €8.99, free over €65
- International (rest of the world): 10–20 business days — €17.00 flat rate
Orders are processed within 1–2 business days. We do not process orders on weekends or public holidays.
Am I responsible for customs fees? For international orders outside the EU, any customs duties or import taxes are the customer's responsibility and are not included in the shipping cost shown at checkout.
Will I be able to track my order? Yes. Every order ships with tracking, and you'll receive your tracking information by email as soon as your mug is on its way.
Do you ship internationally? Yes, we ship worldwide.
4. Returns & Refunds
Can I return my mug if I change my mind? We accept returns within 14 days of delivery, provided the item is unused and in its original condition. Please contact us to initiate a return.
What if my order arrives damaged? If your mug arrives damaged in transit, we've got you covered. Contact us with a photo of the damaged item within 14 days of delivery, and we'll send a free replacement — no return necessary.
What if I received the wrong item? If you received an item different from what you ordered, contact us and we'll make it right immediately with a free replacement or full refund.
5. Payment & Security
Is it safe to pay on this site? Yes. All payments are processed through secure, encrypted checkout — your card and personal details are never stored on our servers and are handled entirely through trusted, industry-standard payment providers.
What payment methods do you accept? We accept all major credit and debit cards, plus the additional secure payment options shown at checkout.
Will I receive a confirmation of my order? Yes, you'll receive an instant email confirmation once your order and payment are complete.
Still have a question? Reach out to us anytime — we're here to make sure your BlondVan mug is everything you hoped for.