Refund policy
At BlondVan, every mug is made to order just for you. We want you to love your purchase — if something isn't right, we're here to help.
Returns We accept returns within 30 days of delivery. To be eligible, items must be unused, in their original condition, and in the original packaging.
To start a return, email us at blondvanof@gmail.com with:
- Your order number
- Reason for return
- A photo if the item is damaged or defective
We'll respond within 1–2 business days.
Refunds Once we receive and inspect your return, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days.
Return shipping costs are the customer's responsibility, unless the item arrived damaged or defective — in which case we cover all costs and will send a replacement or full refund.
Non-Returnable Items
- Items showing signs of use or damage caused by the customer
- Items returned after the 30-day window
Damaged or Wrong Items If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at blondvanof@gmail.com with a photo. We'll make it right immediately — no questions asked.
Questions? Email us at blondvanof@gmail.com — we typically respond within 1–2 business days.